Returns & Refunds

We want you to love what you receive. Because every piece is personalised and made just for you, our returns policy is a little different from a regular shop – here's how it works.

Custom & personalised orders

All of our name badges, lanyards, keyrings, cake toppers and other personalised items are made to order with your chosen name, colour and details. For this reason we are unable to accept returns or exchanges for change of mind, incorrect choice of colour or size, or spelling errors in the details you entered at checkout.

Please double-check your spelling, capitalisation and options before placing your order – we make it exactly as entered. If you notice a mistake after ordering, contact us straight away: if production hasn't started we can usually fix it at no charge.

Damaged, faulty or incorrect items

If your order arrives damaged, has a fault, or isn't what you ordered because of an error on our side, we'll make it right. Please contact us within 30 days of delivery with your order number and a photo of the issue, and we will either remake the item for free or give you a full refund – your choice.

Refunds

Approved refunds are processed to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear on your statement.

Cancellations

You can cancel an order for a full refund as long as production hasn't started. Once we've begun making your item we're unable to cancel, as the materials have already been cut for your personalised design.

Questions?

We're a small family business and we're always happy to help – just send us a message and we'll get back to you within 1 business day.